eCommerce Implementation for Managing Products and Third Party Services for a Leading US Luxury hotel

Case Studies > eCommerce Implementation for Managing Products and Third Party Services for a Leading US Luxury hotel

Digital web and mobility, Web

A US-based Luxury Hotel and Resort key player reinvents its eCommerce portal and reduces its website bounce rate by 76%. Implementing a Magento2.x eCommerce solution and Adobe business catalyst to increase sales through their mobile application and provide an enriched user experience. The case study is about a US-based Luxury Hotel and resort group. They had issues managing their products and needed a mobile-responsive eCommerce portal to engage their customers.

The objectives were to:

Optimize and improve the call center operations
Improve customer experience

The AI-enabled archival and data analytics solutions, inbuilt with speech-to-text capabilities, helped assess a customer’s satisfaction with the response received and helped optimize workforce operations & thus creating a smart call center environment for agents. Thus, the client improved the call center’s performance while delivering customer value.

Digital web and mobility, Web